Catch the SLA breach
before it happens —
and know exactly why.
TicketIntel is the SLA-breach intelligence layer for your help desk. We forecast the breaches you're about to miss, trace each one to its root cause, and surface the recurring issues driving them — so your team fixes the pattern, not just the ticket.
- 34%
- fewer breaches
- 52 min
- avg. warning
- < 5 min
- to first insight
SLA at risk · next 4h
12tickets
Breaches prevented · wk
38+61%
Root causes open
3ranked
SLA compliance · rolling 10h
Forecast: breach in ~52mWhy breaches are happening
- 41%Billing queue understaffed · 14:00–18:00 shift
- 27%Macro “Refund v3” adds avg. 6m handle time
- 18%Recurring: checkout 500s → refund spike
Support leaders at fast-growing teams are joining the waitlist
SLA breaches don't announce themselves. They show up in the churn report.
Support managers on Zendesk and Freshdesk are drowning in dashboards that grade yesterday's conversations. None of them answer the only question that keeps you up at night: which tickets are about to breach right now, and what's causing it?
You find out too late
By the time a breach hits the weekly report, the customer is already frustrated and the pattern has repeated a dozen times.
The 'why' is a mystery
Was it staffing? A broken macro? A queue no one owns? Diagnosing root cause by hand takes hours you don't have.
QA tools grade, they don't prevent
Zendesk QA, Klaus, and MaestroQA score conversations after the fact. Nobody owns the live breach-prevention wedge.
One wedge, owned end to end: SLA-breach intelligence.
We didn't build another four-in-one QA suite. TicketIntel dominates a single job — stopping SLA breaches — and does it better than anything else on the marketplace.
Root-cause analysis on every breach — ranked, quantified, actionable.
For each breach and near-breach, TicketIntel isolates the contributing factors and ranks them by the volume and revenue behind each. You stop firefighting individual tickets and start eliminating the causes.
- Attribute breaches to queues, shifts, tags, macros, and upstream product issues
- See volume and revenue at risk behind every cause
- Get a prioritized fix list, not another wall of charts
Breach attribution · last 7 days
$12.4k at risk
$8.1k at risk
$5.6k at risk
$3.9k at risk
Breach forecasting
Every open ticket carries a live probability of breaching. See the next 4–24 hours before the clock runs out, ranked by revenue at risk.
Recurring-issue detection
Cluster tickets by cause automatically. Spot the checkout bug or billing edge case driving your breach spikes days before it snowballs.
Sentiment & escalation radar
Model customer tone across the thread to flag the conversations about to escalate — so a manager steps in before it becomes a complaint.
AI-drafted KB articles
Turn resolved recurring tickets into knowledge-base drafts your team reviews and approves — closing the loop that caused the breach.
Shift & staffing signals
Correlate breaches with staffing, macros, and queue load so you can prove exactly when and where you're under-resourced.
Slack & email alerts
Route breach forecasts and root causes to the right lead in Slack or email — quiet by default, loud only when it matters.
Live in an afternoon. Value on day one.
Connect Zendesk or Freshdesk
Grant a read-only OAuth scope. Your SLA policies, queues, tags, and ticket history sync in minutes — no CSV exports, no engineering.
Detect & diagnose
TicketIntel watches every SLA clock in real time, forecasts the breaches you're about to miss, and traces each one to a ranked root cause.
Prevent & prove it
Act on alerts before the clock runs out, fix the recurring patterns behind them, and hand leadership a report that shows the trend bending.
34%
average drop in SLA breaches
< 5 min
from connect to first insight
52 min
median breach warning lead time
3×
faster root-cause resolution
Illustrative sample figures from early pilots — your results will vary.
QA tools grade the past. We prevent the breach.
Zendesk QA, Klaus, and MaestroQA are great at scoring conversations. None of them own the live SLA-breach wedge — the gap TicketIntel was built to fill.
Support leaders who stopped guessing.
“We stopped finding out about SLA misses in the Monday report. TicketIntel tells us Friday afternoon which tickets are about to breach — and why. Our breach rate dropped by a third in six weeks.”
“The root-cause view paid for itself the first week. It traced a wave of breaches to one broken macro none of us suspected. We fixed it in an afternoon.”
“I finally have the data to show leadership when we're understaffed. The staffing signals turned a gut feeling into a budget approval.”
Names, companies, and quotes shown are illustrative examples for this preview.
One plan. One price. No per-seat surprises.
Priced to sit comfortably inside a Zendesk or Freshdesk marketplace budget for SMB and mid-market support teams.
Team plan
Everything, for one support team
Additional teams add on at the same flat $149/mo each — scale predictably across your whole org.
- Real-time SLA breach forecasting
- Ranked root-cause analysis
- Recurring-issue detection
- Escalation & sentiment radar
- AI-drafted KB articles
- Slack & email alerts
- Zendesk + Freshdesk connectors
- Unlimited agents & tickets
No credit card required to join. Founding-team rate locked in as we grow.
Questions, answered.
Those tools score agent conversations after the fact — they grade quality. TicketIntel is built around a single wedge they leave open: SLA breaches and why they happen. We watch your SLA clocks in real time, predict the breaches you're about to miss, and trace each one to a root cause — a specific queue, tag, macro, staffing gap, or upstream product issue. It's operations intelligence, not conversation grading.
TicketIntel installs directly on Zendesk and Freshdesk. Connect your workspace with a read-only OAuth grant and your SLA policies, queues, tags, and ticket history sync automatically — no CSV exports, no engineering work. First insights appear within minutes of connecting.
No. TicketIntel is read-only and sits alongside your existing help desk. Your agents keep working exactly as they do today. Managers get a dashboard, breach forecasts, and root-cause reports — plus optional Slack and email alerts before an SLA clock runs out.
For every breach or near-breach, TicketIntel isolates the contributing factors: which queue or shift was overloaded, which ticket tags cluster together, whether a macro added handling time, and whether a spike traces back to a recurring product issue. You get a ranked list of causes with the volume and revenue-at-risk behind each — so you fix the pattern, not just the ticket.
TicketIntel is $149 per support team, per month — flat. Seat-based add-ons are also $149/mo per additional team, so multi-team orgs scale predictably. It's priced to sit comfortably inside a Zendesk or Freshdesk marketplace budget for SMB and mid-market support orgs.
We request the minimum read-only scope needed, encrypt data in transit and at rest, and never train shared models on your customer content. You can revoke access from your help desk admin panel at any time and request full deletion.
We're onboarding founding teams in cohorts right now. Join the waitlist and we'll reach out with an early-access workspace and founding-team pricing that stays locked in as we grow.
Own your SLAs before your next breach owns you.
Join the waitlist and we'll set up your early-access workspace with founding-team pricing. Connect Zendesk or Freshdesk, and see your first breach forecast in minutes.
- Read-only & secure
- Live in an afternoon
- Cancel anytime
Reserve your spot